The expert and legal adviser Dr. Faisal Saeed Al-Hefeiti confirmed that the United Arab Emirates To ensure a safe shopping experience for everyone, taking into account consumer rights and governing legislation that supports market adjustment and development in accordance with any internal or external developments. The Emirates has a sophisticated consumer protection system and promote sound business practices and ensure that state markets and products are provided with the highest quality standards. Its custodial rights ensured by UAE law includes providing the appropriate and safe environment when buying or receiving the service, and getting the correct information about or used or consumed or consumed or consumed goods, as well as educate it His awareness and commitment to its rights and exercise for their rights to the most appropriate selection and service available in the market according to its wishes, as well as obtaining a just compensation for damage or its funds as a result of purchase or use of the commodity. The regulatory bodies in the state are working to strengthen the consumer protection system, upgrading consumer awareness and increased the efficiency of oversight mechanisms and always develops the pricing mechanism of consumer goods, and the organization of contractual relationship between Distributors and sales outlets, and develop the defective vehicle call mechanism, and reducing annoying marketing communications.
IFRA stressed the implementation of best business practices in UAE markets and developing solutions for any challenges that may result from the variables that may have the world trade movement and supply chains, which may affect the movement of commodity flow to state markets and affect prices as a result of those Developments. Faisal Al-Hefeiti, from sales across social media such as accounts, warned because when delayed delivery of goods, or in which defects were in the complaint at the consumer protection of the Ministry of Economy, not because of the jurisdiction Licensed and there is difficulty to return the goods and recover paid amounts, but can be a civilian suit for demand, adding: “Many do not have this legal background. Hefeiti said that to exercise business through websites, or social media should be submitted to a license to the Department of Economic Development in the emirate concerned. For information, all e-commerce licenses in the UAE also needed an unprecedented certificate of electronic activity from the TRA and the Digital Government – taking into account, as responsible for organizing the e-commerce framework in the State, and digital ratification on transactions. The utensils pointed to the need for evaluation and periodic review to effectively legislation of contractual relations between producers, suppliers and retail outlets to be within applicable controls and standards and reduce harmful and non-fair business practices among the parties to the relationship By assessing legislation, and contributes to stimulating the movement of investments in different shopping sectors. The hospital revealed that the State applied Federal Law No. (15) for 2020, on consumer protection, and replaces Federal Law No. 24 of 2006 and this law aims to protect all consumer rights and ensure the quality and service provided to him and In the declared price, maintaining the health and safety of the consumer when they receive or use the item, or when he received or use the service, and the law also encourages proper consumption patterns. The law protects the privacy and security of consumer data and prevents its use for promotion and marketing purposes. The provisions of this Law shall apply to all goods and services within the State, as well as their free regions, related to the provider, advertiser, or commercial agent, including by e-commerce, provided that the provider of the commodity or service is registered and licensed by the concerned authorities UAE. Al-Hefeiti said the law emphasized not violating its provisions so as not to fall for the fines ranging from 3,000 dirhams to 2 million dirhams, or the penalties for a period of 6 months to two years and the sanctions also contest or destroyed the commodity The materials and tools used at the expense of the convicted, the closure of the shop or where the crime occurred for no more than 3 months.
